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Crappy customer service… Are unable to arrive at loan administrator. Started refinance process. Turned in all of the documentation, skipped 5 closings. Nonetheless waiting! Losing money. Cumbersome customer care. Bad contract! How did it arrive at cuatro.5 million for the conversion? Pose a question to your Claims Attorneys Workplace.
It remain going me to the new mortgage processors
Awful customer care. I was making reference to a refinance as the zero nearer to closure than just I happened to be in the Summer. Customer service are a joke. They simply transfer me to different people, and i am bounced to instance a baseball. Very distressed and you can enraged and you may have always been moving my financial asap. Do not highly recommend The fresh new Rez anyway.
My mortgage try that have Ditech and it are ended up selling so you’re able to Brand new Rez
Avoid using NEWREZ….greatest mistake I’ve produced. Been seeking to refi. While the Can get it is now October however waiting. You will find sent an identical files inside the many times. Cannot arrive at somebody from the phone. My personal loan try approved 2 months in the past nevertheless wishing. The firm was a joke wade elsewhere.
The fresh new Rez is the bad mortgage lender!! The new Rez named and available to refi my loan at an excellent all the way down interest rate. The borrowed funds Administrator Ryan said it might be effortless “no problem”. The guy in addition to told you no need for the next appraisal since mortgage was just 1 year old therefore we weren’t bringing one extra cash out! HA… 5 days afterwards he’s asking for docs they curently have. The loan Processor chip never comprehend the docs We upload on their secure web site. The latest certainly poor bank I’ve previously caused! Save yourself the fresh new rage and get some other lender!!
NewRez/Shellpoint obtained the financial of installment loans Hudson Ditech. Earliest percentage in order to NewRez was at , and this i install through the NewRez webpages having automatic money with the first of each month. Most of the ran well until . They never got brand new commission which had been allowed to be pulled from our bank account! We failed to notice until i got a trip on regarding some uncommon count saying these people were NewRez, don’t communicate with him or her while we failed to know the amount. Tested our membership online via the website and you may reduced and view the fresh October fee hadn’t been immediately acquired! Had into the mobile having NewRez customer support instantly to get out that was happening and you can is actually advised it was specific variety of “glitch”. Actually, payments being move having commission very well once the ! There’s a great amount of cash in the fresh savings account for this! I talked having a couple of various other persons towards the , with the second person using the percentage over the phone which have the latest declaration from this lady there could be no late charges, no payment and it will be ACH. It’s now as well as on their webpage it is showing me personally that it’s a keen unapplied fee! What the heck, this is actually the October step one fee and ought to have been applied as such Quickly toward . So we log on to the device once again using them now and you can ask what’s going on? Are advised one to she’d quickly consult it is applied to the fresh new October payment and “you’re not later” I contacted the bank right after speaking with NewRez to the and the bank told you “no sample within percentage got questioned of the NewRez/Shellpoint, it (the lending company) commonly finishing one payment therefore we have a good amount of money to cover 4 several years of costs”! You will find lower than one year remaining about this first mortgage and are absolutely provided visiting the state attorney general’s office, the greater company bureau, choosing an attorney and you will expenses it away from now. Our very own on the web account with NewRez shows another percentage are auto-paid off is placed to own Nov 1, but if i try to go through the scheduled automated repayments, they tells us we simply cannot because the account is actually “delinquent”. This is so that completely wrong towards of many profile! You will find Not ever been later when you look at the 29 decades with your mortgage percentage and now we has a perfect credit score over 850! Are they now likely to shag all of our credit score? Prevent Them!